Welcome to Fairway Medical. We have prepared this guide to help answer some of the questions patients frequently ask. If you don’t find the information you’re looking for here, please feel free to call us and we’ll be happy to help.
A: All visitors are welcome; however, post surgery patients need a quiet and relaxed atmosphere so please use your discretion and be sure children are with you at all times.
A: Yes, all inpatient rooms have chairs that open up to beds.
A: Yes. Cell phones may be used throughout the facility. We do ask that you put your cell phone on silent or vibrate while in patient care areas.
A: Please have your physician contact our Medical Staff Office at (985) 801-6260.
A: Yes. Anyone is welcome to use their computer in our lobby areas and in a patient’s room. We also have wireless internet available.
A: You can reach our inpatient department at (985) 801-6252.
A: Visiting hours are from 8:00am to 9:00pm daily. The front of the building is locked down at 6 p.m., after that, you can obtain access by entering the South side of the building using the intercom next to the glass door. Please identify yourself and the patient name that you are here to visit.
A: Patients will check in with the concierge and determine if all necessary paperwork has been completed. If their files are completed they will have a seat until their nurse comes for them. If their files are not complete, they will check with our Registration Desk first to complete their file and then have a seat until their nurse comes for them.
A: Family and friends will wait in the lobby on the first floor. Our concierge will keep them informed as updates are provided. Fairway also offers a 2nd floor lobby area that is extremely quiet and great for reading or relaxing. All family members or guests are allowed in the second floor lobby area. If surgery is rather lengthy, family/friends may leave for a while after they have provided the concierge with a name and telephone number. We also like to know how much of a lead-time is necessary for family to return when we need to contact them that the patient is ready for discharge.
A: Fairway Medical is located at 67252 Industry Lane in Covington. From I-12, take Hwy 190 south towards Mandeville and get off at the Fairway Dr. exit, take a left onto Fairway Dr., take a right onto the service road at the signal light, then left on Industry Lane. If heading north on Hwy 190, exit to the right on Fairway Dr., take a right onto the service road at the signal light, then a left on Industry Lane.
A: Yes. The patient will be taken to their admit bay, where they will be prepared for surgery, the anesthesiologist will speak with them, and their nurse will begin their IV and complete some additional paperwork. When all is completed, the concierge is notified to escort the family members (two at a time) to visit them. If more than two are present, we will swap visitors so that everyone will have the opportunity to visit prior to surgery.